Reporting An Issue
Electribe ER-1/ER-1mkII Flash Utility has been tested and found working on several laptop and desktop computers running 64-bit Windows 10 with different USB-to-MIDi cables. Due to some limitations in Windows and macOS MIDI implementations, USB MIDI Cable drivers and crippled USB cables, MIDI operations might occasionally fail. In those cases press Ctrl-C to cancel and repeat the whole procedure. Be extra careful during reflashing, those situations are clearly identified by CAUTION! prompts. However, in the unlikely event that something unexpected occurs, please report this immediately via email.
Please prepare the following information:
- Date and time of the incident (helps to link this with logs on server);
- Windows version and type of the computer;
- MIDI cable type (direct MIDI cable, USB-to-MIDI cable; for the latter, a snapshot of the cable would help);
- Serial number of the device (license code is NOT required);
- Screenshot of the command window (similar to the one above) or the session copy-pasted from the window;
- ER-1 Flash utility log file (erflash.log) that is created and stored in the working directory (the one where erflash.exe resides);
- Snapshot of the Electribe device showing the state of the display, LEDs and buttons after failure.
Additional narrative about the circumstances, what else was running on the computer etc. would also help.